Risk-Reward Sharing in IT Service Contracts - A Service System View

Abstract

The paper analyzes the sharing of risks and rewards in IT service contracts from a service system perspective. Using a formal model, it can be shown under which conditions a risk-reward sharing contract can be advantageous for both supplier and customer and, thus, make the IT service system that is formed by them more efficient. Decision criteria for the… (More)
DOI: 10.1109/HICSS.2011.365

Cite this paper

@article{Satzger2010RiskRewardSI, title={Risk-Reward Sharing in IT Service Contracts - A Service System View}, author={Gerhard Satzger and Axel Kieninger}, journal={2011 44th Hawaii International Conference on System Sciences}, year={2010}, pages={1-8} }