Review and Evaluation of Empirical Research in Troubleshooting

@inproceedings{Morris2015ReviewAE,
  title={Review and Evaluation of Empirical Research in Troubleshooting},
  author={Nancy Morris},
  year={2015}
}
Following an analysis of task requirements for successful troubleshooting, this paper considers human abilities, limitations, and inclinations with respect to troubleshooting. Research on the effects of various approaches to the training of troubleshooting is reviewed. The extent to which troubleshooting performance is influenced by instruction is highly related to the level of explicitness of action-related information provided. An approach that forces people to use their system knowledge… CONTINUE READING

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