Rethinking search

@article{Metzler2021RethinkingS,
  title={Rethinking search},
  author={Donald Metzler and Yi Tay and Dara Bahri and Marc Najork},
  journal={ACM SIGIR Forum},
  year={2021},
  volume={55},
  pages={1 - 27}
}
When experiencing an information need, users want to engage with a domain expert, but often turn to an information retrieval system, such as a search engine, instead. Classical information retrieval systems do not answer information needs directly, but instead provide references to (hopefully authoritative) answers. Successful question answering systems offer a limited corpus created on-demand by human experts, which is neither timely nor scalable. Pre-trained language models, by contrast, are… 
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Situating Search
  • C. Shah, Emily M. Bender
  • Computer Science
    ACM SIGIR Conference on Human Information Interaction and Retrieval
  • 2022
TLDR
It is argued that removing or reducing interactions in an effort to retrieve presumably more relevant information can be detrimental to many fundamental aspects of search, including information verification, information literacy, and serendipity.

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