Retaining customers by utilizing technology-facilitated chat: Mitigating website anxiety and task complexity

  • Jingjun Xu
  • Published 2016 in Information & Management

Cite this paper

@article{Xu2016RetainingCB, title={Retaining customers by utilizing technology-facilitated chat: Mitigating website anxiety and task complexity}, author={Jingjun Xu}, journal={Information & Management}, year={2016}, volume={53}, pages={554-569} }