Resurfacing the care in nursing by telephone: lessons from ambulatory oncology.

@article{Wilson2002ResurfacingTC,
  title={Resurfacing the care in nursing by telephone: lessons from ambulatory oncology.},
  author={Rosemary Wilson and John F. Hubert},
  journal={Nursing outlook},
  year={2002},
  volume={50 4},
  pages={160-4}
}
The practice of providing telephone mediated advice and assistance is often described as "telephone triage" in relevant literature. The decision-making processes required for priority-setting and the provision of advice have been found to be complex and multifaceted. Conceptualization of this valuable patient care activity as a linear "triage" function serves to make invisible the nursing care provided. This article explores the current practice of providing telephone mediated advice and… CONTINUE READING

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