Restaurant tipping and service quality A tenuous relationship

  title={Restaurant tipping and service quality A tenuous relationship},
  author={Michael Lynn},
  journal={Cornell Hotel and Restaurant Administration Quarterly},
  • M. Lynn
  • Published 1 February 2001
  • Business
  • Cornell Hotel and Restaurant Administration Quarterly
Abstract The connection between service quality and tip sizes is tenuous at best, as shown by an analysis of 14 studies (involving 2,645 dining parties at 21 different restaurants) that examined the relationship between service and tips. The meta-analysis of the studies sought to statistically combine 24 correlations between tipping and service. While the studies taken together found that, indeed, tips increased with the perceived quality of service, the relationship was weak enough to raise… 
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