Resource-based approach to IT shared services in a manufacturing firm

  title={Resource-based approach to IT shared services in a manufacturing firm},
  author={Mark Goh and Satya Prakash and Roland Yeo},
  journal={Industrial Management and Data Systems},
Purpose – Driven by cost reduction and improved quality of service, some firms have adopted shared services as a governance model to manage their staff functions. This paper seeks to explore this behavior using the resource-based view. Design/methodology/approach – The case of an information technology (IT) unit of a multinational manufacturing firm is presented to provide insight into the issues involved when adopting and migrating an IT resource system to a shared services model. The analysis… CONTINUE READING
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