Resolving the gatekeeper conundrum: what patients value in primary care and referrals to specialists.

@article{Grumbach1999ResolvingTG,
  title={Resolving the gatekeeper conundrum: what patients value in primary care and referrals to specialists.},
  author={Kevin Grumbach and Joseph Selby and Cheryl L. Damberg and Andrew B Bindman and Charles Quesenberry and Amanda Truman and Connie Si Uratsu},
  journal={JAMA},
  year={1999},
  volume={282 3},
  pages={261-6}
}
CONTEXT Few data are available regarding how patients view the role of primary care physicians as "gatekeepers" in managed care systems. OBJECTIVE To determine the extent to which patients value the role of their primary care physicians as first-contact care providers and coordinators of referrals, whether patients perceive that their primary care physicians impede access to specialists, and whether problems in gaining access to specialists are associated with a reduction in patients' trust… CONTINUE READING

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