Resolving Conflict in Problem‐Solving: Systems of Artefacts in the Development of New Routines

@inproceedings{Cacciatori2012ResolvingCI,
  title={Resolving Conflict in Problem‐Solving: Systems of Artefacts in the Development of New Routines},
  author={Eugenia Cacciatori},
  year={2012}
}
This paper argues that, in order to understand the development process of new routines, we have to look at the emergence of systems of artefacts rather than at individual artefacts in isolation. The paper proposes a typology of artefacts understood as material objects that are the product of human activity and analyses their interactions in the case of an integrated engineering design consultancy engaged in the effort of developing a new bidding routine. The evidence from the case study shows… CONTINUE READING

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