Research on Assessment of Logistics Service Quality Based on Fuzzy TOPSIS

Abstract

It is significant to appraise service quality of logistics enterprises. In this paper, based on analysis impact factors for service quality of logistics enterprises, we proposed a set of assessment indexes, given the method of determining the assessment indexes weights using fuzzy AHP, and put forth a comprehensive assessment model based on TOPSIS. Finally… (More)

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Cite this paper

@article{Guo2008ResearchOA, title={Research on Assessment of Logistics Service Quality Based on Fuzzy TOPSIS}, author={Zixue Guo and Qiang Zhang}, journal={2008 4th International Conference on Wireless Communications, Networking and Mobile Computing}, year={2008}, pages={1-4} }