Research of service industry service quality management based on NGOSS

  • Yi Man, Mei Song
  • Published 2009 in
    2009 IEEE International Conference on…

Abstract

As domestic service industry rises, research of supporting system for service industry is getting increasingly important. This paper proposed the management approach of service quality of Value Chain service interface and hierarchy supporting interface with reference to NGOSS. As verification, the main function specification, general scenario and architecture of the corresponding IT system were proposed.

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Cite this paper

@article{Man2009ResearchOS, title={Research of service industry service quality management based on NGOSS}, author={Yi Man and Mei Song}, journal={2009 IEEE International Conference on Communications Technology and Applications}, year={2009}, pages={903-906} }