Research and applications: Patient-generated secure messages and eVisits on a patient portal: are patients at risk?

@article{North2013ResearchAA,
  title={Research and applications: Patient-generated secure messages and eVisits on a patient portal: are patients at risk?},
  author={Frederick North and Sarah J. Crane and Robert J. Stroebel and Stephen S. Cha and Eric S. Edell and Sidna M. Tulledge-Scheitel},
  journal={Journal of the American Medical Informatics Association : JAMIA},
  year={2013},
  volume={20 6},
  pages={1143-9}
}
BACKGROUND Patient portals are becoming increasingly common, but the safety of patient messages and eVisits has not been well studied. Unlike patient-to-nurse telephonic communication, patient messages and eVisits involve an asynchronous process that could be hazardous if patients were using it for time-sensitive symptoms such as chest pain or dyspnea. METHODS We retrospectively analyzed 7322 messages (6430 secure messages and 892 eVisits). To assess the overall risk associated with the… CONTINUE READING