Rescuing IT Outsourcing: Strategic Use of Service-Level Agreements

@article{Huang2009RescuingIO,
  title={Rescuing IT Outsourcing: Strategic Use of Service-Level Agreements},
  author={C. Derrick Huang and Jahyun Goo},
  journal={IT Professional},
  year={2009},
  volume={11}
}
The authors offer practical guidelines for companies to effectively structure service-level agreements (SLAs) for successful IT outsourcing. Specifically, they describe how foundation accords of SLAs are important to operationally oriented outsourcing, whereas change accords nurture relationships intended to achieve strategic benefits. 

From This Paper

Figures, tables, and topics from this paper.

References

Publications referenced by this paper.
Showing 1-10 of 11 references

Transaction Cost Perspectives,

N.S.K.J. Mayer
Academy of Management Rev., • 2007

Contract Design as a Firm Capability : An Integration of Learning and Transaction Cost Perspectives

N. Argyres, K. J. Mayer
2006

Gartner Says Half of Outsourcing Projects Doomed to Failure Calling a Change in the Outsourcing Market : The Reality for the World ’ s Largest Organizations

G. Keizer
2005

Gartner Says Half of Outsourcing Projects Doomed to Failure,

G. Keizer
TechWeb, • 2003

Similar Papers

Loading similar papers…