Requirements for community support systems - modularization, integration and ubiquitous user interfaces

@article{Koch2002RequirementsFC,
  title={Requirements for community support systems - modularization, integration and ubiquitous user interfaces},
  author={Michael Koch},
  journal={Behaviour & IT},
  year={2002},
  volume={21},
  pages={327-332}
}
Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customisable and… CONTINUE READING