Requirements engineering for e-Government services: A citizen-centric approach and case study

@article{Velsen2009RequirementsEF,
  title={Requirements engineering for e-Government services: A citizen-centric approach and case study},
  author={Lex van Velsen and Thea van der Geest and Marc J. ter Hedde and Wijnand Derks},
  journal={Government Information Quarterly},
  year={2009},
  volume={26},
  pages={477-486}
}
Available online 15 April 2009 
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