Replacing Usability Testing with User Dialogue

@article{Buur1999ReplacingUT,
  title={Replacing Usability Testing with User Dialogue},
  author={Jacob Buur and Kirsten Bagger},
  journal={Commun. ACM},
  year={1999},
  volume={42},
  pages={63-66}
}
63 We have come to see these conceptions of usability testing as limited in scope, however useful they have been for providing data on usability problems and for generating usability awareness in the corporate setting. We have learned that traditional usability testing restricts understanding of problems and impedes productive dialogue between designers and users on use, context, and technology [1]. In this article we outline four examples to show how we have turned the conventional usability… CONTINUE READING
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