Repairing Breaches with Rules: Maintaining Institutions in the Face of Everyday Disruptions

@article{Heaphy2013RepairingBW,
  title={Repairing Breaches with Rules: Maintaining Institutions in the Face of Everyday Disruptions},
  author={Emily D. Heaphy},
  journal={Organization Science},
  year={2013},
  volume={24},
  pages={1291-1315}
}
This study reveals the institutional work required to maintain taken-for-granted beliefs about roles in the face of everyday breaches of role expectations. Through a comparative qualitative study of hospital-employed patient advocates in teaching and Veterans Health Administration hospitals, I demonstrate that patient advocates repair breaches in the… CONTINUE READING

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