Relieving the Burden of System Administration Through Support Automation

@inproceedings{Miller2000RelievingTB,
  title={Relieving the Burden of System Administration Through Support Automation},
  author={Allan Miller and Alex Donnini},
  booktitle={LISA},
  year={2000}
}
The number of computer users with little or no training continues to rapidly increase. Networks are at the heart of companies large and small. Applications, ever more complex, span intranets and extranets. This all adds up to an increasing burden on system administrators and end user support organizations at a time when there is constant downward pressure… CONTINUE READING