Reliability and Acceptability of Automated Telephone Surveys Among Spanish- and English-Speaking Mental Health Services Recipients

@article{Brodey2005ReliabilityAA,
  title={Reliability and Acceptability of Automated Telephone Surveys Among Spanish- and English-Speaking Mental Health Services Recipients},
  author={Benjamin B Brodey and Craig S Rosen and Inger S Brodey and Breanne M. Sheetz and J{\"u}rgen Unutzer},
  journal={Mental Health Services Research},
  year={2005},
  volume={7},
  pages={181-184}
}
Interactive Voice Response (IVR), an automated system that administers surveys over the phone, is a potentially important technology for mental health services research. Although a number of studies have compared IVR to live interviews, few have looked at IVR in comparison to pencil-and-paper survey administration. Further, few studies have included subjects from those populations most likely to benefit from IVR technology, namely patients with lower education levels and non-English-speaking… CONTINUE READING

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