Relationship Archetypes in Information Systems Outsourcing Arrangements: An Exploratory Analysis

@inproceedings{Jahner2006RelationshipAI,
  title={Relationship Archetypes in Information Systems Outsourcing Arrangements: An Exploratory Analysis},
  author={Stefanie Jahner and Tilo B{\"o}hmann and Helmut Krcmar},
  booktitle={AMCIS},
  year={2006}
}
An ongoing discussion in IS research and practice emphasizes that divergent expectations of clients and vendors seem to contribute to outsourcing failures. Research in IS outsourcing has thus increasingly turned its attention to the role of relationship management between client and vendor. So far, studies have focused on addressing relationship factors in general, not taking different outsourcing settings and expectations of client and vendor into account. However, the importance and… CONTINUE READING

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