Relations, commitment and satisfaction in agency workers and permanent workers

@article{Biggs2006RelationsCA,
  title={Relations, commitment and satisfaction in agency workers and permanent workers},
  author={David Biggs and Stephen Swailes},
  journal={Employee Relations},
  year={2006},
  volume={28},
  pages={130-143}
}
Purpose – To investigate the level of organizational commitment in agency workers compared with permanent workers by taking into account relations between the two groups.Design/methodology/approach – A mixed methods design was employed comprising of a quantitative survey of 157 call centre workers followed by 29 qualitative interviews with permanent workers, agency workers and employers.Findings – Agency workers had a significantly lower level of organizational commitment compared with… Expand

Figures and Tables from this paper

The psychological impact of agency worker utilisation
Purpose – Agency work represents a unique form of employment that has received increased attention in recent years. Supporters of the agency employment industry have cited increased accessibility andExpand
EURASIAN JOURNAL OF BUSINESS AND MANAGEMENT
Temporary agency workers are coming under non-standard employments, who have temporary attachment to the working organization. With dynamic business environment and flexible work arrangements,Expand
Temporary agency workers shake a work community: a social capital perspective
Purpose – The purpose of this paper is to investigate the kinds of effects that using a temporary agency workforce may cause on an organisational level, especially on relations betweenExpand
Temporary agency workers stepping into a permanent position: social skills matter
Purpose – Temporary agency work has increased enormously in recent decades. Most temporary agency workers are pushed involuntarily into this work-arrangement and prefer permanent work arrangements.Expand
Does motivation matter? The influence of the agency perspective on temporary agency workers
Purpose Based on agency perspective on temporary agency workers, the purpose of this paper is to explore the relationship between firms’ agency problems and agency cost on agency workers;Expand
Analysis of the impact of referral-based recruitment on job attitudes and turnover in temporary agency workers
The purpose of this paper is to analyse the referral-based recruitment process in temporary work agencies (TWA) and its influence on workers’ attitudes and turnover.,By means of a quasi-experimentalExpand
Examining the Mediating Role of Commitment to the Supervisor in Employees’ Affective Commitment: Temporary Employees Versus Permanent Employees
One of the challenges faced by human resources management departments in recent years is how to manage employees with different employment contracts, in particular, temporary compared with permanent.Expand
Contingent Worker , Permanent Loser ? — How Perceived Trust Shapes Communication between Contingent Workers and Standard Workers in Knowledge-based Organizations
Perceived trust between organizational members influences worker relationship and group productivity in an implicit and unconventional way. In this study, we investigated how perceived trust withinExpand
I can't get no job satisfaction: Meta‐analysis comparing permanent and contingent workers
Summary Scholars are concerned that contingent workers experience more adverse psychological job outcomes than permanent employees, but the empirical work on job satisfaction is mixed. The purposeExpand
Affective and continuance commitment in public private partnership
Purpose – The purpose of this paper is to investigate the effect of the “transfer” process on relationships between employees' perceived organisational support and affective and continuanceExpand
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 52 REFERENCES
Organisational commitment in the temporary worker-agency context: A conceptual model
Increasingly organisations are relying on Temporary Agency Workers (temps) to improve their responsiveness to a changing business environment, achieve workforce flexibility goals, and as aExpand
The psychological contract, organisational commitment and job satisfaction of temporary staff
The proportion of the workforce on temporary contracts of employment is increasing, as organisations use non‐permanent staff as a flexible resource. Rousseau and Wade‐Benzoni suggested such temporaryExpand
The changing world of the temporary worker: the potential HR impact of legislation
Purpose – Temporary workers have many human resource and labour market implications. These consequences are further influenced with the introduction of new legislation relating to temporary workers.Expand
Group Relations at Work
The increased prevalence of team-oriented forms of production necessitates that we pay greater attention to the role of coworker relations in determining the nature and quality of work life. ThisExpand
Contingent and Non‐Contingent Working in Local Government: Contrasting Psychological Contracts
Given that the contingent worker is likely to be a familiar presence in the public service workplace of the future, this paper explores the consequences of contingent work arrangements on theExpand
Commitment, trust and work behaviour: The case of contingent workers
In this study differences in trust, commitment and justice perceptions were investigated between contingent and core employees in two hotels, as well as their effects on work behaviour. ContingentExpand
The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres
An inter-disciplinary approach is adopted to provide a deeper understanding of the human resource-service quality relationship. The paper tests the relationships organisational commitment and jobExpand
Dilemmas in the management of temporary work agency staff
Temporary jobs account for an increasing proportion of new engagements in the UK labour market, with temporary work agencies or 'labour market intermediaries' occupying a central role in theExpand
Organizational citizenship behaviours in relation to job status, job insecurity, organizational commitment and identification, job satisfaction and work values
This study investigated organizational citizenship behaviours (OCBs) in a sample of 154 school teachers from Victoria, Australia, of whom 101 were in permanent employment and 53 on fixed-termExpand
Evaluation of a Structural Model Relating Job Satisfaction, Organizational Commitment, and Precursors to Voluntary Turnover.
  • C. Lance
  • Psychology, Medicine
  • Multivariate behavioral research
  • 1991
TLDR
An integrative model of the determinants of overall job satisfaction, organizational commitment, and precursors to voluntary turnover was proposed and an asymmetric reciprocal relation was supported betweenOverall job satisfaction and organizational commitment. Expand
...
1
2
3
4
5
...