Relations, commitment and satisfaction in agency workers and permanent workers

  title={Relations, commitment and satisfaction in agency workers and permanent workers},
  author={David Biggs and Stephen Swailes},
  journal={Employee Relations},
Purpose – To investigate the level of organizational commitment in agency workers compared with permanent workers by taking into account relations between the two groups.Design/methodology/approach – A mixed methods design was employed comprising of a quantitative survey of 157 call centre workers followed by 29 qualitative interviews with permanent workers, agency workers and employers.Findings – Agency workers had a significantly lower level of organizational commitment compared with… Expand

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