Relational agents: a model and implementation of building user trust

@inproceedings{Bickmore2001RelationalAA,
  title={Relational agents: a model and implementation of building user trust},
  author={Timothy W. Bickmore and Justine Cassell},
  booktitle={CHI},
  year={2001}
}
Building trust with users is crucial in a wide range of applications, such as financial transactions, and some minimal degree of trust is required in all applications to even initiate and maintain an interaction with a user. Humans use a variety of relational conversational strategies, including small talk, to establish trusting relationships with each other. We argue that such strategies can also be used by interface agents, and that embodied conversational agents are ideally suited for this… CONTINUE READING
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