Reinvesting the IT Dollar: From IT Firefighting to Quality Strategic Services

@inproceedings{Stern2001ReinvestingTI,
  title={Reinvesting the IT Dollar: From IT Firefighting to Quality Strategic Services},
  author={Andrea Stern},
  year={2001}
}
8 magine ensuring that your IT services aligned with the organization’s strategic plan and were funded accordingly. Imagine making consistent decisions about IT — knowing the cost, value, and impact — to meet the organization’s requirements as well as users’ needs. Imagine IT professionals and users routinely agreeing on how to meet and fund the rising demand for services, and measuring those services against agreed upon targets. Imagine increasing available funds by improving your current… CONTINUE READING

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