• Corpus ID: 18832757

Regression Model for Politeness Estimation Trained on Examples

@inproceedings{Alexandrov2009RegressionMF,
  title={Regression Model for Politeness Estimation Trained on Examples},
  author={Mikhail Alexandrov and Natalia Ponomareva and Xavier Blanco},
  year={2009}
}
Automatic assessment of subjective characteristics of customers like politeness, satisfaction or competence could provide services companies with information needful for improving service quality. In this work, we construct a regression model for politeness estimation of customers, which uses a) set of linguistic indicators and b) manual estimations of expert(s). We apply the suggested methodology for processing dialogues of passengers with directory inquires of Barcelona railway station. All… 
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