Reflected Knowledge and Trust in Global Collaboration

@article{Mortensen2012ReflectedKA,
  title={Reflected Knowledge and Trust in Global Collaboration},
  author={Mark Mortensen and Tsedal B. Neeley},
  journal={Management Science},
  year={2012},
  volume={58},
  pages={2207-2224}
}
S argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators’ personal characteristics, relationships, and behavioral norms. We suggest that an equally important trust mechanism is “reflected knowledge,” knowledge that workers gain about the personal characteristics, relationships, and behavioral norms of their own site through the lens of their… CONTINUE READING
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