Reducing Escalation-Related Costs in WFMSs

@inproceedings{Panagos1998ReducingEC,
  title={Reducing Escalation-Related Costs in WFMSs},
  author={Euthimios Panagos and Michael Rabinovich},
  year={1998}
}
Escalations refer to the actions taken when workflow activities miss their deadlines. Typically, escalations increase the cost of business processes due to the execution of additional activities, the compensation of finished activities, or the intervention of highly-paid workers. In this paper, we present two techniques for reducing costs related to escalations; namely, dynamic deadline adjustment and preemptive escalation. The former mechanism uses the slack accumulated during process… CONTINUE READING

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