Corpus ID: 197703899

Reducing Burnout for 911 Dispatchers and Call Takers: A Field Experiment

  title={Reducing Burnout for 911 Dispatchers and Call Takers: A Field Experiment},
  author={E. Linos and Krista Ruffini and Stephanie Wilcoxen},
  • E. Linos, Krista Ruffini, Stephanie Wilcoxen
  • Published 2019
  • Psychology
  • The rapid rise in reported front line worker burnout, as well as the WHO’s recent reclassification of burnout as a syndrome, has spurred renewed interest in evidence-based strategies to reduce burnout across many mission-driven occupations. This study presents findings from a multi-site field experiment aimed at lowering burnout in 911 dispatchers and call-takers, the “forgotten victims” of law enforcement. Drawing on evidence on workplace social support and community building, treated… CONTINUE READING

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