Corpus ID: 197703899

Reducing Burnout for 911 Dispatchers and Call Takers: A Field Experiment

@inproceedings{Linos2019ReducingBF,
  title={Reducing Burnout for 911 Dispatchers and Call Takers: A Field Experiment},
  author={E. Linos and Krista Ruffini and Stephanie Wilcoxen},
  year={2019}
}
  • E. Linos, Krista Ruffini, Stephanie Wilcoxen
  • Published 2019
  • Psychology
  • The rapid rise in reported front line worker burnout, as well as the WHO’s recent reclassification of burnout as a syndrome, has spurred renewed interest in evidence-based strategies to reduce burnout across many mission-driven occupations. This study presents findings from a multi-site field experiment aimed at lowering burnout in 911 dispatchers and call-takers, the “forgotten victims” of law enforcement. Drawing on evidence on workplace social support and community building, treated… CONTINUE READING

    Figures and Tables from this paper.

    References

    Publications referenced by this paper.
    SHOWING 1-10 OF 25 REFERENCES
    Burnout and Medical Errors Among American Surgeons
    • 892
    • Open Access
    Emotion labor at 911: A case study and theoretical critique
    • 138
    • Open Access