Redesigning work processes in health care: lessons from the National Health Service.

@article{Ham2003RedesigningWP,
  title={Redesigning work processes in health care: lessons from the National Health Service.},
  author={Chris Ham and Ruth Kipping and Hugh McLeod},
  journal={The Milbank quarterly},
  year={2003},
  volume={81 3},
  pages={415-39}
}

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