Redesigning business processes: a methodology based on simulation and process mining techniques

@article{Maruster2009RedesigningBP,
  title={Redesigning business processes: a methodology based on simulation and process mining techniques},
  author={Laura Maruster and N. R. T. P. van Beest},
  journal={Knowledge and Information Systems},
  year={2009},
  volume={21},
  pages={267-297}
}
Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this paper, a bottom-up process mining and simulation-based methodology is proposed to be employed in redesign activities. The methodology starts with identifying relevant performance issues, which are used… CONTINUE READING
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