Redesigning Email for the 21 st Century Workshop Position Paper

  title={Redesigning Email for the 21 st Century Workshop Position Paper},
  author={Steven L. Rohall},
Electronic mail has become the most widely used business productivity application. However, people increasingly feel frustrated by their email. They are overwhelmed by the volume, lose important items, and feel pressure to respond quickly. Though email usage has changed, our email clients largely have not. Over the past several years, our research group, in conjunction with the Lotus Software group within IBM, has been investigating how people use email and how we might design and build a… CONTINUE READING
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