Recognition of emotion in a realistic dialogue scenario

  title={Recognition of emotion in a realistic dialogue scenario},
  author={Richard Huber and Anton Batliner and Jan Buckow and Elmar N{\"o}th and Volker Warnke and Heinrich Niemann},
Nowadays modern automatic dialogue systems are able to understand complex sentences instead of only a few commands like Stop or No. In a call-center, such a system should be able to determine in a critical phase of the dialogue if the call should be passed over to a human operator. Such a critical phase can be indicated by the customer's vocal expression. Other studies prooved that it is possible to distinguish between anger and neutral speech with prosodic features alone. Subjects in these… CONTINUE READING

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