Corpus ID: 54595925

Recognition and Ranking the Effective Factor on Customer Satisfaction Through Kano Model and Fuzzy AHP

  title={Recognition and Ranking the Effective Factor on Customer Satisfaction Through Kano Model and Fuzzy AHP},
  author={M. Omidvari and H. Halleh and F. Radfar},
Nowadays, the ever-increasing importance of customer for the companies is clear for everyone. The governmental organizations are not exception. These organizations encounter with addressees who are fully aware of their rights and these organizations survive in replying the requests of customers and clients. Therefore, for satisfying the customers, the organizations and organs shall recognize the requests, needs and expectations of customers due to their fundamental and vital effects on the… Expand

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