Reciprocal Emotion Management

@article{Lively2000ReciprocalEM,
  title={Reciprocal Emotion Management},
  author={Kathryn J. Lively},
  journal={Work and Occupations},
  year={2000},
  volume={27},
  pages={32 - 63}
}
Using qualitative evidence, the concept of reciprocal emotion management is introduced and the role it plays in the reproduction of status inequality in the workplace is illustrated. Reciprocal emotion management is the reciprocal effort of similar others to manage one another's emotions. Three norms that exist in the workplace are also identified: professionalism, deference, and caretaking, and it is proposed that as paralegals strive to appear professional, they display deference to attorneys… 
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