Re-engineering business processes through application service providers: Challenges, issues and complexities

@article{Weerakkody2003ReengineeringBP,
  title={Re-engineering business processes through application service providers: Challenges, issues and complexities},
  author={Vishanth Weerakkody and Wendy L. Currie and Yamaya Ekanayake},
  journal={Business Proc. Manag. Journal},
  year={2003},
  volume={9},
  pages={776-794}
}
The quest for service excellence and competitive edge by firms result in the constant search for effective process and information systems management methods. The recent emergence of the application service provision (ASP) business model has promised firms remote‐access to industry robust business processes and “best of breed” enterprise applications on a rental basis. This paper examines how the ASP business model facilitates business process and information systems improvements in firms… CONTINUE READING

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