Re-Configuring Workflow Management Systems to Facilitate a "smooth Flow of Work"


The image of workflow systems as being context-insensitive technology, hindering rather than supporting people in performing their work may still exist at present. This impression is also raised in the well-known and often cited case study within Establishment Printers. Using this case as a starting point, this paper presents an analysis of more recent… (More)
DOI: 10.1142/S0218843007001615


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