Rating support interfaces to improve user experience and recommender accuracy

  title={Rating support interfaces to improve user experience and recommender accuracy},
  author={Tien T. Nguyen and Daniel Kluver and Ting-Yu Wang and Pik-Mai Hui and Michael D. Ekstrand and M. Willemsen and J. Riedl},
  journal={Proceedings of the 7th ACM conference on Recommender systems},
One of the challenges for recommender systems is that users struggle to accurately map their internal preferences to external measures of quality such as ratings. We study two methods for supporting the mapping process: (i) reminding the user of characteristics of items by providing personalized tags and (ii) relating rating decisions to prior rating decisions using exemplars. In our study, we introduce interfaces that provide these methods of support. We also present a set of methodologies to… Expand

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