Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives.

@article{Chung2004RapidAO,
  title={Rapid assessment of a helpdesk service supporting severe acute respiratory syndrome patients and their relatives.},
  author={Joanne Wai Yee Chung and T. K. S. Wong and Katherine Ka Pik Chang and Chun Bong Chow and Betty Pui Man Chung and Grace Chung and Simone S M Ho and Jacqueline S C Ho and Claudia Kam Yuk Lai and Adela S. F. Lai and Veronica S F Lam and Josephine Lau and Justina Yat Wa Liu and Esther Suk-Bing Mok and Daniel Wong},
  journal={Journal of clinical nursing},
  year={2004},
  volume={13 6},
  pages={
          748-55
        }
}
BACKGROUND To contain severe acute respiratory syndrome, the Hong Kong Hospital Authority set a policy that stipulated there should be no visitors to hospital wards. A helpdesk service was established with the goal of providing immediate emotional and communication support to relatives while severe acute respiratory syndrome patients were isolated during the acute phase of the illness. AIM This study describes the results of a rapid assessment of the effectiveness of a helpdesk service… CONTINUE READING
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