Rainbow usability: customization vs. training in developing countries

@article{Norton2003RainbowUC,
  title={Rainbow usability: customization vs. training in developing countries},
  author={Diane Norton},
  journal={Interactions},
  year={2003},
  volume={10},
  pages={9-12}
}
Usability in developing countries presents special challenges. Using her own South Africa as an example, Diane Norton examines the issues of diversity in "rainbow nations" and questions whether designing to accommodate the associated differences in understanding technology is really wiser than seeking to eliminate them.<br>--Elizabeth Buie 

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