Queueing Models for Out-Patient Appointment Systems — a Case Study
@article{Brahimi1991QueueingMF, title={Queueing Models for Out-Patient Appointment Systems — a Case Study}, author={M. Brahimi and D. Worthington}, journal={Journal of the Operational Research Society}, year={1991}, volume={42}, pages={733-746} }
Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an effective tool in local studies.
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