• DOI:10.1057/JORS.1991.144
Corpus ID: 62615148

Queueing Models for Out-Patient Appointment Systems — a Case Study

@article{Brahimi1991QueueingMF,
  title={Queueing Models for Out-Patient Appointment Systems — a Case Study},
  author={M. Brahimi and D. Worthington},
  journal={Journal of the Operational Research Society},
  year={1991},
  volume={42},
  pages={733-746}
}

M. Brahimi, D. Worthington

Published 1991

Computer Science

Journal of the Operational Research Society

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Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an effective tool in local studies.