Queueing Models for Out-Patient Appointment Systems — a Case Study

  title={Queueing Models for Out-Patient Appointment Systems — a Case Study},
  author={M. Brahimi and D. Worthington},
  journal={Journal of the Operational Research Society},
  • M. Brahimi, D. Worthington
  • Published 1991
  • Computer Science
  • Journal of the Operational Research Society
  • Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an effective tool in local studies. 
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