Questioning the IT artefact: user practices that can, could, and cannot be supported in packaged-software designs

@article{Chiasson2007QuestioningTI,
  title={Questioning the IT artefact: user practices that can, could, and cannot be supported in packaged-software designs},
  author={Mike Chiasson and L. W. Green},
  journal={EJIS},
  year={2007},
  volume={16},
  pages={542-554}
}
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