Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia

@article{Considine2011QuasiMarketsAS,
  title={Quasi-Markets and Service Delivery Flexibility Following a Decade of Employment Assistance Reform in Australia},
  author={Mark Considine and Jenny M. Lewis and Siobhan O’Sullivan},
  journal={Journal of Social Policy},
  year={2011},
  volume={40},
  pages={811 - 833}
}
Abstract In 1998, we were witnessing major changes in frontline social service delivery across the OECD and this was theorised as the emergence of a post-Fordist welfare state. Changes in public management thinking, known as New Public Management (NPM), informed this shift, as did public choice theory. A 1998 study of Australia's then partially privatised employment assistance sector provided an ideal place to test the impact of such changes upon actual service delivery. The study concluded… 
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