Quantitative Analysis of Services

@inproceedings{Cappello2011QuantitativeAO,
  title={Quantitative Analysis of Services},
  author={Igor Cappello and Allan Clark and Stephen Gilmore and Diego Latella and Michele Loreti and Paola Quaglia and Stefano Schivo},
  booktitle={Results of the SENSORIA Project},
  year={2011}
}