Quantification of Quality Costs : Impact on the Quality of Products

  title={Quantification of Quality Costs : Impact on the Quality of Products},
  author={Dubravka Pekanov Star evi and Ivo Mijo and Josipa Mijo},
  • Dubravka Pekanov Star evi, Ivo Mijo, Josipa Mijo
  • Published 2015
Companies have increasingly focused their attention on quality costs because related activities use substantial resources, which directly affect business performance. Therefore, it is crucial to raise awareness of the quantiÞ cation and rationalization of this group of expenses. The aim of the paper is to investigate if companies which pay more attention to quantifying quality costs produce products of higher quality compared to their competitors. Croatian companies whose securities are traded… CONTINUE READING