Quality of care from the patients' perspective: from theoretical concept to a new measuring instrument.

@article{Sixma1998QualityOC,
  title={Quality of care from the patients' perspective: from theoretical concept to a new measuring instrument.},
  author={Herman JM Sixma and Jan J. Kerssens and C. M. C. van Campen and Loe Peters},
  journal={Health expectations : an international journal of public participation in health care and health policy},
  year={1998},
  volume={1 2},
  pages={82-95}
}
INTRODUCTION: Patient views on quality of care are of paramount importance with respect to the implementation of quality assurance (QA) and improvement (QI) programmes. However, the relevance of patient satisfaction studies is often questioned because of conceptual and methodological problems. Here, it is our belief that a different strategy is necessary… CONTINUE READING