Quality of care and patient satisfaction: a new theoretical and methodological approach.

Abstract

PURPOSE The paper's purpose is to develop a care-context adapted version of the emotional stress reaction questionnaire (ESRQ), which is based on the cognitive-phenomenological writings of Lazarus, and, using this instrument, to explore the relationship between quality of care from a patient perspective and patient satisfaction while taking key antecedent… (More)

Topics

  • Presentations referencing similar topics