Quality of Healthcare Services in Rural India: The User Perspective

  title={Quality of Healthcare Services in Rural India: The User Perspective},
  author={Jitendar Kumar Sharma and Ritu Narang},
  journal={Vikalpa: The Journal for Decision Makers},
  pages={51 - 60}
  • J. Sharma, R. Narang
  • Published 1 January 2011
  • Medicine, Political Science
  • Vikalpa: The Journal for Decision Makers
Developing nations have been focusing on relevant infrastructure, technology, disease control, and health outcomes in terms of deaths and disability-adjusted life years, largely ignoring the service quality aspect from the patient's viewpoint. However, researchers opine that real improvement in quality of care cannot occur if the user perception is not involved. Patients' perception is significant as it impacts their ‘health-seeking behaviour’ including utilization of services, seeks… 

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