Quality of Healthcare Services in Rural India: The User Perspective

@article{Sharma2011QualityOH,
  title={Quality of Healthcare Services in Rural India: The User Perspective},
  author={J. Sharma and R. Narang},
  journal={Vikalpa: The Journal for Decision Makers},
  year={2011},
  volume={36},
  pages={51 - 60}
}
Developing nations have been focusing on relevant infrastructure, technology, disease control, and health outcomes in terms of deaths and disability-adjusted life years, largely ignoring the service quality aspect from the patient's viewpoint. However, researchers opine that real improvement in quality of care cannot occur if the user perception is not involved. Patients' perception is significant as it impacts their ‘health-seeking behaviour’ including utilization of services, seeks… Expand
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