Quality management model for small ancillaries: benchmarking customer's assessment criteria

@inproceedings{Mandave2010QualityMM,
  title={Quality management model for small ancillaries: benchmarking customer's assessment criteria},
  author={Hemant Mandave and Prakash Khodke},
  year={2010}
}
Globally, the reliance of large-scale industries (LSI) on suppliers' performance has increased. Majority of single tier managed small-scale industries (STSSI) in manufacturing sector are last tier ancillaries to LSIs. Implementing quality management system to fulfil the requirements of customers is the challenge for STSSIs. This paper identifies and prioritises the LSIs' requirements, based on the actual documents specifying their 'supplier quality system assessment criteria' and 'vendor rating… CONTINUE READING

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