Quality management approaches and their impact on firms׳ financial performance – An Australian study

@article{ONeill2016QualityMA,
  title={Quality management approaches and their impact on firms׳ financial performance – An Australian study},
  author={P. O'Neill and A. Sohal and Chih Wei Teng},
  journal={International Journal of Production Economics},
  year={2016},
  volume={171},
  pages={381-393}
}
The study of small manufacturing firms typically focuses on issues of entrepreneurship, business or operations strategy. Alternate issues remain scarce, and the implications for organisational performance are modest. In the Australian context, managers have often been criticised for their failure to recognise that quality and innovation are a key driving force to performance. This research utilises the work of several authors to develop quality orientations for small Australian manufacturing… Expand
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