Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service

@inproceedings{Bouch2000QualityII,
  title={Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service},
  author={Anna Bouch and Allan Kuchinsky and Nina T. Bhatti},
  booktitle={CHI},
  year={2000}
}
Growing usage and diversity of applications on the Internet makes Quality of Service (QoS) increasingly critical [15]. To date, the majority of research on QoS is systems oriented, focusing on traffic analysis, scheduling, and routing. Relatively minor attention has been paid to user-level QoS issues. It is not yet known how objective system quality relates to users' subjective perceptions of quality. This paper presents the results of quantitative experiments that establish a mapping between… CONTINUE READING
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A user perspective of network QoS and pricing

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