Quality in primary health care: a multidimensional approach to complexity.

@article{Heath2009QualityIP,
  title={Quality in primary health care: a multidimensional approach to complexity.},
  author={Iona C. Heath and Adolfo Rubinstein and Kurt C. Stange and Mieke L van Driel},
  journal={BMJ},
  year={2009},
  volume={338},
  pages={
          b1242
        }
}
Good care is much more than meeting disease specific targets. Iona Heath and colleagues argue that assessments of quality must take into account all the complexities of primary health care 
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